Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging (if applicable). 

You can always contact us if you have any questions about our returns policy. 

How to return an item

You can start a return through My Account. Once your return is accepted we will confirm the address it should be sent to. 

If your return is accepted, you must ensure that the goods are packaged adequately to protect against damage, and are returned in re-saleable condition. We are not responsible for any loss or damage that occurs to the goods whilst in transit, and it is your responsibility to ensure that the goods are properly insured and proof of posting and delivery is obtained.

Damaged or faulty items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.

If there is a fault or defect with the goods supplied, please email enquiries@sacristy.co.uk. We will deal with the matter in accordance with your legal rights. Do not return any goods to us until we have confirmed that you should do so.

At our discretion, a replacement or full refund will be provided. This will occur once the original goods have been received by us and checked.

If the goods are not found to be faulty, no refund or replacement will be provided, and you will be charged the reasonable costs for the goods to be returned to you.

Exceptions & non-returnable items

In the case of digitally-delivered goods, your right to cancel will expire on commencement of download or use of the digital goods. 

Where access to digital goods is provided as part of the contract and related to the purchase of some physical good(s), your right to cancel the contract for the physical good(s) will expire on commencement of download or use of the digital good(s).

We cannot accept returns on sale items or gift cards.

Exchanges

We do not offer automatic exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.